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Accessibility

Accessibility Statement

Clear information should be available to everyone. Here's how we approach accessibility on this website — and what to do if something isn't working for you.

Last updated: [DATE — insert before launch]

1. Our Commitment

ImmigrationPass is committed to ensuring that this website is accessible to everyone, including people with disabilities. We believe that clear, understandable information about immigration shouldn't have barriers attached — and that includes how our website works.

This website aims to conform to the Web Content Accessibility Guidelines (WCAG) version 2.2, level AA. These guidelines explain how to make web content more accessible to people with a wide range of disabilities, including visual, auditory, physical, speech, cognitive, language, learning and neurological disabilities.

Accessibility is an ongoing effort. As we add new content and features, we aim to maintain and improve the accessibility of the site.

2. What We Do

Features built into this website to support accessibility include:

Keyboard navigationMenus, forms and interactive elements can be used without a mouse.

Visible focus indicatorsA clear outline shows where you are when tabbing through the page.

Screen reader supportSemantic headings, labels and landmarks help assistive technology.

Sufficient colour contrastText meets contrast ratios suitable for most visual impairments.

Reduced motion supportAnimations are disabled if your device requests reduced motion.

Responsive designContent reflows for zoom, small screens and mobile devices.

Plain languageWe write in clear English, avoiding jargon wherever possible.

Descriptive links & labelsForm fields and links are labelled so their purpose is clear.

Verify each claim before launch — ideally run an accessibility audit (auto Passd tools plus manual testing with a screen reader such as NVDA or VoiceOver) and adjust this list to match the actual, tested state of the site.

3. Compliance Status

This website is designed to conform to WCAG 2.2 level AA. [Insert compliance status before launch — e.g. "This website is partially compliant due to the exemptions listed below" or "fully compliant" following an audit.]

The Equality Act 2010 requires websites offering services to the public to make reasonable adjustments for disabled users. This statement supports that obligation.

4. Known Issues

We are aware of the following accessibility issues:

[Insert any known issues before launch — e.g. decorative icons in some cards rely on adjacent text; PDF documents, if added in future, may not be fully accessible.]

If you find a problem that isn't listed here, please tell us — see the feedback section below.

5. Feedback & Getting Help

If you have difficulty using any part of this website — or if you need information in a different format, such as large print, easy read, audio recording or braille — please contact us:

Email: [email protected]
Telephone: 020 7946 0958
Opening hours: Monday–Friday, 9:00am–5:30pm

When you contact us, describe the problem, the page it occurred on, and the technology you're using (browser, device, any assistive technology). We'll acknowledge your request and aim to respond within [insert timeframe — e.g. 10 working days].

6. Enforcement Procedure

If you've contacted us about an accessibility problem and you're not satisfied with our response, you can contact the Equality Advisory and Support Service (EASS):

Equality Advisory and Support Service
Telephone: 0808 800 0082
Textphone: 0808 800 0084
Website: equalityadvisoryservice.com

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the accessibility requirements for public sector bodies and the accessibility provisions of the Equality Act 2010.

7. Technical Information

The accessibility of this website relies on the following technologies to work with your web browser and any assistive technologies or plugins installed on your device:

HTML
WAI-ARIA
CSS
JavaScript

These technologies are relied upon for conformance with the accessibility standards used.

8. How We Test

[Describe your testing approach before launch — e.g. regular auto Passd scans using WAVE or axe DevTools, manual keyboard-only navigation checks, screen reader spot checks, and review whenever new page templates are added.]

This statement was prepared on [DATE]. It was last reviewed on [DATE].

Something Not Working for You?

We'd genuinely like to know. Tell us what's getting in the way and we'll do our best to fix it or provide the information another way.